Community Update

The practitioners are very good at what they do. That said, it is understandable the practice has grown. The downside is that the customer service has not kept up with the growth. Phone calls either go right to voicemail or you are put on hold for some time. There is little flexibility in the way of appointments. There is very limited availability for appointments that do not interfere with the school day, so be prepared to write a lot of notes explaining your child's absence and having a plan to make up the work. They don't stagger their lunch hour so that there is coverage, at least for the phones - they shut down completely. Finally, my children had a wire break within two days of their most recent adjustment at least 50 percent of the time, but if you think they would relax on the scheduling process to have the wire fixed as soon as possible, think again. You still have to schedule an appointment. In the meantime, they tell you to "just stick wax on it" - small comfort to your child!